Refund policy

Hopkins Heartworks – Returns & Refunds (Australia)

Hello! Thank you so much for supporting my little art shop — it honestly means the world to me. I want you to be really happy with your order, so here’s how I handle returns and refunds.

Change of Mind

Prints are made to order, so I’m not able to offer refunds for change of mind. Greeting cards can’t be refunded for change of mind either, as they can’t be resold once opened or handled. Please double‑check sizes and details before placing your order.

If Something Arrives Damaged or Wrong

If your print or greeting card arrives damaged, faulty, or not what you ordered, don’t stress — I’ll sort it out.

Just email me within 7 days of delivery with:

  • Your order number

  • A quick note about what happened

  • Clear photos of the item and the packaging

Once I’ve checked everything, I’ll organise either:

  • A replacement, or

  • A refund back to your original payment method

If it’s my mistake or a postal issue, I cover all return postage costs.

Commission Pieces

Commission pieces are created just for you, so they can’t be returned or refunded. But if something arrives damaged or there’s a genuine issue with the artwork, please message me — I’ll always help.

What Can Be Returned

To return something, it needs to be:

  • Unused

  • In its original condition

  • Still in the original packaging

  • And you’ve contacted me within the timeframe

What Can’t Be Returned

Some items can’t be returned, including:

  • Commission pieces

  • Greeting cards (unless damaged or incorrect)

  • Sale items

Return Postage

  • If the item is faulty or incorrect: I pay for return shipping

  • For any approved special‑case returns: return postage is your responsibility

Refund Timing

Once I receive the item back and check it, refunds usually take 3–5 business days to process.

How to Start a Return

Just email me at hopkinsheartworks@gmail.com with your order details and photos, and I’ll guide you through everything.