Customer Care

Welcome to Hopkins Heartworks. I’m so glad you’re here. My goal is to make your experience warm, easy, and enjoyable from the moment you visit the site to the moment your artwork arrives at your door.

If you ever need help, I’m only an email away.


💌 Get in Touch

If you have a question about an order, a product, or anything else, I’m always happy to help.

Email: hopkinsheartworks@gmail.com I aim to respond within 1–2 business days.

Business Location: Hopkins Heartworks Tenterfield, NSW, Australia (Not a retail shopfront)


📦 Orders & Shipping

I take great care in preparing and packing every order.

Processing times:

- Prints: up to 30 business days

- Greeting cards: 5–8 business days

- Commissions: varies — I’ll keep you updated

All orders are shipped with Australia Post. Delivery estimates and full details are available in my Shipping Policy.

I’m only offering unframed prints right now. Because I’m based in regional NSW, sending framed pieces can be fragile and really tricky to ship safely. I never want your artwork to get damaged on its way to you, so unframed prints are the best way to make sure they arrive safely and beautifully.

🔄 Returns & Refunds

I want you to love your order. If something arrives damaged or incorrect, I’ll make it right.

You can find full details in my Returns & Refunds Policy, including:

- What can be returned

- What can’t be returned

- How to request a replacement or refund

- Timeframes and photo requirements


🎨 Custom & Commissioned Artwork

Commission pieces are created just for you. If you’re interested in a custom artwork, feel free to reach out — I’d love to chat about your ideas.

Please note: commissions are non‑refundable, but if something arrives damaged, I’ll always help.


🛡️ Privacy & Security

Your personal information is handled with care and respect. You can read more in my Privacy Policy, which explains how your data is collected, used, and protected.


💬 Need More Help?

If you can’t find what you’re looking for or need personalised assistance, just send me an email. I’m here to make your experience as smooth and enjoyable as possible.

hopkinsheartworks@gmail.com