Frequently Asked Questions (FAQ)

Welcome to the Hopkins Heartworks FAQ. Here you’ll find quick answers to the questions I’m asked most often. If you need help with anything else, I’m always just an email away.


🖼️ What products do you offer?

I create fine art unframed prints, greeting cards, and custom commission pieces inspired by nature, animals, and heartfelt moments. All artwork is created by me, Alison.


⏳ What are your processing times?

Because everything is prepared with care:

- Prints: up to 30 business days (made to order)

- Greeting cards: 5–8 business days

- Commissions: timing varies — I’ll keep you updated throughout the process

Processing time is separate from shipping time.


📦 How do you package orders?

I take great care to ensure your artwork arrives safely.

- Prints: shipped in a protective tube

- Greeting cards: shipped in a large rigid envelope

- Commissions: packaged securely depending on the artwork type

I’m only offering unframed prints right now. Because I’m based in regional NSW, sending framed pieces can be fragile and really tricky to ship safely. I never want your artwork to get damaged on its way to you, so unframed prints are the best way to make sure they arrive safely and beautifully.

🚚 Do you ship internationally?

Not at this time. Hopkins Heartworks currently ships within Australia only.


📮 Who do you ship with?

All orders are shipped with Australia Post. You’ll receive a confirmation email once your order is on the way.


🔄 What is your returns & refunds policy?

If something arrives damaged or incorrect, I’ll make it right. Please refer to my Returns & Refunds Policy for full details on:

- What can be returned

- What can’t be returned

- How to request a replacement or refund

- Timeframes and photo requirements

Custom commissions are non‑refundable, but if they arrive damaged, I’ll always help.


🎨 Do you take custom commission requests?

Yes! If you’d like a custom artwork, feel free to reach out — I’d love to hear your ideas. Commissions are created just for you and are non‑refundable.


💳 What payment methods do you accept?

All payments are processed securely through Shopify. You can pay using major credit/debit cards, PayPal, and other methods available at checkout.


🔐 Is my personal information safe?

Yes — your privacy is important to me. You can read more in my Privacy Policy, which explains how your information is collected, used, and protected.


💌 How can I contact you?

If you need help or have a question:

Email: hopkinsheartworks@gmail.com I aim to respond within 1–2 business days.